At a hawker stall, paying for lunch can be as simple as passing over a few notes—or scanning a QR code on the counter. By November 2024, digital payments had become familiar at many Singapore hawker stalls, but cash had not disappeared. The Straits Times reported that more than 11,500 hawkers had begun accepting payments through SGQR, while hawkers in eight food centres still accepted cash only.
For some stallholders, sticking with cash was a practical choice. Angie Sim, a 65-year-old noodle-stall owner at West Coast Food Centre, said cash was easier for her and suited many of her mostly older customers, who were less comfortable with technology and carried cash. Other hawkers described difficulties learning or navigating digital platforms. Poor eyesight, concerns about inconveniencing customers and the need to check whether payments had gone through were also reasons for hesitation.
One drinks-stall owner faced a different challenge: customers sometimes arrived without cash. He sometimes served them and let them return to pay later. These accounts show that payment methods are not just a question of technology. They also affect how hawkers serve customers and manage a busy stall.
For hawkers who had adopted SGQR, digital payments could make work easier. Madeline Chen, who runs a braised-pork stall at Chinatown Complex Market & Food Centre, said they reduced the work of handling cash when she was busy. Some regular customers even paid before collecting their food. At Bendemeer Market & Food Centre, prawn-noodle seller Lim Yaw Fook said his sales had risen by about 20 per cent since he began using SGQR in 2020. He associated the increase with more younger customers visiting his stall.
The government’s Hawkers Go Digital programme, launched in 2020, was designed to support the shift. Under the arrangement described in the article, the 0.5 per cent transaction fee was waived on the first $20,000 of monthly SGQR transactions. Enterprise Singapore and the Infocomm Media Development Authority announced on October 10, 2024, that the fee waiver would be extended to the end of 2025. The article described this as part of a push to encourage the 18,000 stallholders in government-run food centres to adopt digital payments.
The picture in the article is not of one payment method replacing another overnight. Instead, QR codes and cash sit side by side, with hawkers weighing convenience, customer needs and the practical demands of running a stall. For diners, carrying cash may still be useful; for stallholders, the right way to take payment can depend on the people and circumstances at the counter.
Source: Why cash is still king for some hawkers in Singapore despite digitalisation push, The Straits Times





